Unfiltered Customer Testimonials Near West Orange, NJ
Unfiltered Customer Testimonials
We’re Not Perfect
As a business, to be recognized for great sales performance is an excellent accomplishment. However, what makes us most proud is our ranking in Customer service, not in how many cars we sell. That’s why Douglas thrives with the “customer first” attitude. We do occasionally get less than perfect reviews, we’re human! Although we can’t promise perfection, we can promise that we will do all that we can to make it right for you. We always work hard to attain complete customer satisfaction, and our customers know it because they keep coming back. Learn more about why our customers say “I love Douglas!” Want to leave us a review? Click here to give us some feedback!
To read our unfiltered reviews, please click below.
Brian and his tech did the usual exceptional job!!
Very little communication about vehicle while I'm for service dishonest about why it was taking so long to fix the problem
I recently leased a Volkswagen Atlas from Douglas VW. This is our 4th Atlas. We have leased one every year since the Atlas came out. And, every lease has been with Vlad Douglas is a great dealership, but Vlad is the consummate professional who goes out of his way to give you whatever you need to make the decision you are comfortable with. No games. No hard sell. Candor. If honesty and prioritizing the customer’s time are as important as the vehicle and the lease, go to Vlad.
Everyone is lovely here. My car came out beautifully. They were transparent and honest about expectations. Thank you.
Marvin went above & beyond for me - calling me when he got my message even though he was off. My car stopped while I was on the road and he diagnosed I was out of gas and likely had issue with fuel pump. I put gas in and was able to get home. He then got me in for service & provided a courtesy car!!😊
I have been a customer of Douglas VW for 11 years. I could not be happy with the service I get from Douglas VW. Brian has been my service manager for the entire 11 years and has always been professional, thorough and accommodating with every service visit...as well as the mechanics that do the repairs.
The price for an oil change nearly doubled from the last time i was there
I would like to express my heartfelt thanks to Vlad for his kindness, respect and patience in helping me find the perfect car. I am grateful for his knowledge and direction. He helped me chose a vehicle that was perfect in every way. I truly appreciate his warm,honest and welcoming personality. Thank you Vlad and VW. Donna Seidman
Overall, great service experience. Friendly staff who kept me informed throughout the service appointment.
Great job, thorough and professional.
Best team ever! ⭐⭐⭐⭐⭐
We recently purchased our first VW, and we couldn’t be happier with the experience!
After having a disappointing experience at another VW dealership, we decided to reach out to Douglas Volkswagen through their website. Their team got back to us almost immediately and was incredibly helpful from the very beginning!
They offer super competitive pricing and have a great selection of vehicles in stock!
A special shoutout to Gil, who guided us through the entire purchasing process and truly made the experience even better! He was extremely kind, welcoming, and patient, taking the time to walk ... Read More Google - Nov 1, 2026
Best team ever! ⭐⭐⭐⭐⭐
We recently purchased our first VW, and we couldn’t be happier with the experience!
After having a disappointing experience at another VW dealership, we decided to reach out to Douglas Volkswagen through their website. Their team got back to us almost immediately and was incredibly helpful from the very beginning!
They offer super competitive pricing and have a great selection of vehicles in stock!
A special shoutout to Gil, who guided us through the entire purchasing process and truly made the experience even better! He was extremely kind, welcoming, and patient, taking the time to walk ... Read More DealerRater - Nov 1, 2026
Always great service at Douglas They really went the extra mile coordinating with us being out of town and managing several family issues simultaneously They were great
Good experience. Brian ardente kept me up to date on the car in a timely manner. Shuttle service was convenient
Brian provided me with outstanding service. I always have a nice experience when I go to Douglas Volkswagen. The technicians are also very thorough.
The staff is friendly and professional. Bryan explained the work and the charges clearly. It is a pleasure to bring my car for service
Very honest and reliable We have been working with Vlad over numerous years. Always dependable and honest
I had such a great experience at Douglas Summit and with Vlad Voskoboynikov. They took such great care helping me get the right car for me. It was an absolute pleasure to work with Vlad and Douglas!
I was very thankful to meet with Marvin Ma, a few weeks ago about a couple of issues that I was having for the brief period of time I was able to get. The scheduled appointment over the weekend that I happen to have with him may have been coincidental but I was quite happy to have him write up my service report. I hope that any issues from this time forward, I would feel very comfortable to share with him and Douglas Volkswagen, since our experience from the beginning of our lease has not been a positive one. Thank ... Read More DealerRater - Oct 12, 2026
Incredible experience. Aiden was amazing. So nice and make the experience of buying a new car painless and easy.