Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys!

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I brought my 2020 Atlas Cross Sport (2200 mi) in to repair some common manufacturer defects. Being a member of several VW Atlas social media groups, I was very aware of these problems and how some dealers were either dodging the issues, denying they even exist, or even claiming to be completely unaware of them (haha). So when I brought my vehicle in to Douglas I was revved up and ready for confrontation, and armed with recall codes, technical bulletins, and printouts from various online VW groups, as I was expecting to have a hard time convincing the dealer that my vehicle ...

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The service on my 2012 Golf was thorough and prompt, but I had to wait half an hour to get my car back when it was done.

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Had the opportunity to work with James Deutsihkron on purchasing a 2018 Audi s4. James made the entire proccess seamless, he was able to collect all my information the day prior to arriving to ensure that when I showed up I was in and out in an hour. When I walked on the lot he already had the car out and ready to drive. James was very personal and went above and beyond. I would utilize James again in the future as well as recommend him to family and friends.

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James Deutschkron at Douglas Volkswagen in Summit was EXCELLENT. He was beyond courteous, patient and kind - no matter how many times I called/texted or emailed him. James helped find a car for my daughter's 18th birthday - at a great price and value. Highly recommend Douglas and highly recommend James. I'd happily purchase another car from Douglas. It was a no-pressure, no BS transaction from start to finish.

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Came in to look for an used Atlas and James worked with me. I'd say I appreciated the "hustle" , he tried his very best to help me make a decision. Ask for James when you go in and he'll set you up! Just go in prepared and don't fall in love a car, like I did!

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Always professional, excellent service that I have full faith in. I've always brought my 2010 Touareg there, and still do at 120,000 miles. Service advisor Brian and svc manager Egon Kantor always take good care during every step of the process. My car is always delivered to me washed and vacuumed.

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Brian and the service department have always been great. On time and on budget. Never a bad experience in the four years I’ve owned my Passat which I bought there new.

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Marvin went so far out of his way to make sure I got a tow/jump start and then to replace my battery that very afternoon, I was soooooooo happy! The service person John was also fabulous.

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Dan Bekelmen reached out to me immediately and I gave him numbers since this dealer was a 30min drive away. He worked with me and set up an appt with Mike Truzzo. Very professional and straight up. When we saw Mike the following day, he was aware of our situation with a lease. Mike worked numbers and was very honest. He treated us like valued customers. Never did he pressure us and negotiated the numbers regardless if we signed or not. We had went to another a dealer in Clifton NJ-(Gensinger VW) a few days prior and we were ...

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Great dealership, serviced vehicle And actually washed it. Other dealer promised a wash, but always said I can bring back another day for wash. So far :)

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Douglas Volkswagen took the time to find me the best vehicle that fits my needs and took my details instructions in to consideration before I arrived at the dealer. The sales staff was very kind and motivated to make us feel comfortable. I enjoy the most about my experience,I was never pressured.

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Excellent service team! I would not go anywhere else for service for my VWs. The service department was my reason for purchasing new vehicles from this dealer.

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Easy check in process, organized by last name alphabetically. Martin was my service rep, and he talked me through my requested oil change service, plus the recommended 20,000 mile service, since this was my first time at the dealership. He said all work would be done in one-and-a-half hours, and 90 minutes later I was back on the road. Thank you, and look forward to my next service appointment.

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Nick Malanga was very patient, helpful and responsive throughout the entire process. We never felt any pressure and it was a very smooth process from start to finish. I highly recommend Douglas VW and be sure to ask for Nick.

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This is the best service center for VWs, ever. Dominick is the best--courteous, skilled, patient. I had to change my appointment several times, no problem, and the car was serviced in a timely fashion.

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My experience at Douglas Volkswagen was great. Nick Malanga, assistant sales manager was very knowledgeable and helpful in helping me find the right car. I like to mention Roger Broyles, who work in the credit department who work diligently in getting me the car payments that was conducive to my budget.

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Everyone was very nice and professional, they kept me update on how my car was coming, the car looked great when they were done. They did a great job.

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Had a great experience at this dealership and was really impressed with Jeremy throughout the entire process of finding us our perfect VW Atlas! GREAT CUSTOMER SERVICE!

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I was very impressed with the dealership. Both the Sales and Aftersales from the dealership was very good. Clear explanation on the car, clear pricing and truly friendly and helpful throughout the process. ask for Nick Malanga. He was great both before and after the sale. Also, I'm happy with the car. I'd go there....

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I was recently referred by a family friend to visit Douglas Volkswagen. So I made an appointment with David Suchocki and let me tell you from the moment I entered the building to the time I left David was genuine and showed nothing but the absolute best customer service. I honestly had no intention of purchasing a few weeks ago, I just wanted to ask a few questions and get some insight. But David was able to find the perfect car for me. He met all my needs, answered all my questions and reassured any concerns that I had. I ...

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Great experience from the start to the finish!! Very professional and safe. I prefer to use Douglas to service my Q7 much cheaper than the Audi dealer

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Very Good service. Thank you for your help with my Volkswagen Tiguan. Hopefully I will not need to come back for a long long time

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Working with Nick Malanga was a pleasure as we leased out first Volkswagen. He answered all of our questions and was very reassuring to us as we decided on which vehicle was best for our family. The process was easy & in these times he made us feel safe and comfortable throughout the entire leasing process.

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Fantastic Service department!! Fast and efficient. Professional and excellent management!! Highly recommend this dealership and Excellent staff. Egon the Manager is awesome and the communication was perfect.

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Had a great experience with Dave! He was extremely helpful and patient with me as I was a new buyer. I was able to walk away with a beautiful car!

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I had the pleasure of buying a car from Nick Malanga. He treated me right and I am very happy with the overall experience. Highly recommend.

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Douglas is the easiest place to make a deal and get in and out very quickly especially during the week I was in and out with a new car in less than three hours! Way to go Nick Malanga!

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From the moment I walk in the dealership till I left Dave suchocki give me the best assistance. He is super amazing and helpful. He help me @ Douglas Volkswagen until I left the site sitting comfortably in my car. He is one of a kind . Bless you Dave .

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Dominick is always pleasant and ready to help! Everyone At the dealership makes you feel important, and not just a number. I’m satisfied overall!

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Highly recommend Douglass VW for all sales and service needs. The sales department was excellent and I always use their service, which is extremely professional and dependable.

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I had purchased a vehicle from Douglas quite a few years ago and it was a very positive experience. For my most recent purchase I was fortunate enough to work with the same sales consultant as before, Nick Malanga. Nick was able to locate a vehicle very close to what I was seeking. Once again, it was a pleasure to work with Nick. Douglas has been my go to place for some time now.

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I had a great experience with Nick Malanga Douglas VW he help me out fine and nice car and we are going to be taking at home soon.

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First oil change on our new Tiguan, at no charge, very smooth and efficient. All wearing masks and doing best to observe other Covid precautions.

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I purchased a 2020 passat from Volkswagen Douglas Motors in summit NJ. I have purchased several cars from them .very good place to purchase a car crom.David Suchocki is the salesperson I always go to. he is very pleasant and knowledgeable .he has always helped me purchase a car the suits.my needs.Thank you David you are an awesome salesperson..

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My fiancee and I met with Isaac Bunton at the Summit VW and he made our entire leasing process extremely seamless. The dealership itself was very clean and Covid-conscience in their space and let us take the model we were considering out for a test drive for as long as we needed to make a better informed decision. Isaac took all the pricing/payment parameters I asked for into consideration when running numbers back to finance and was able to provide us with fantastic terms within our parameters for both the car we were looking at AND the higher trim ...

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Excellent service from Dominic our advisor. Tire problem spotted and corrective action was taken. We were in and out in a short time after we arrived without appointment

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Great work. Clean environment. Dominic in Service was professional and thorough. I have gotten my last two VWs here and would recommend this dealership to anyone.

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This was by far the best car buying experience I have ever had! I was undecided if I was going to finance my current lease or purchase a newer model, Jeremy answered all my questions, was patient and did not rush my decision making and laid out all my options so I had all the information I needed. When it was time to see the finance manager, all the other dealerships I have been to must be stuck in the past since 99% of the paperwork was all electronic and when I was done he gave me a USB drive with ...

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Jeremy was very helpful and gave us a vey good car loan application and a quick follow through that gave us a definite appreciation that he was really acting in our best interest, on top of all that he even came to our home and proceed to attach the new license plates for us,Thanks Again Jeremy. Dan and Pat Bonardi

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Great people with great service. Even after the sales made they were still very helpful and caring. I had some questions and a small problem that they were prompt in handling!

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Dominic was very helpful and wonderful as he always is! Everyone is exceptionally nice @ Douglas from the outside staff to the inside Staff.. lovely and very friendly!

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I’ve purchased 4 cars at Douglas and worked with Jeremy Gutierrez on 3 of them. Jeremy is my go to guy and with my last purchase went out of his way to make sure the financing was in place. Unlike some salespeople at large dealers, Jeremy is also a friend ( and it turned out that we have mutual friends) which makes for a hassle free experience.

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Jeremy did a great job of advising us and showing us the selection of cars he had we would use him again and recommend him to others needing a car Good experience

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Our last five vehicles—SUVs and minivans—have been purchased here, and done so with the help of Dave. He has gone above and beyond every single time we’ve walked through the door to make sure that we are getting everything we need within our budget. No question is too trivial, no concern seems too much. Dave knows that the safety of our three young children is the most important thing and he makes certain that both my husband and I feel comfortable at all times. Even after we leave the lot, Dave always follows up with us to ...

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Great work! Enjoyed getting the email of my car and what was about to be done to it. Very informative, thanks for keeping me in the loop

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A/C was not working on my 2019 Passat. Was told ac line was leaning on Turbo and got a hole in it. Asked why and they said it came from the factory that way.

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From the start to the end, everything was straight to the point. Vlad Voskoboynikov was very kind, patient with all my questions, extremely responsive, and truly helpful throughout the whole process of buying my new VW. The price was great as well. Overall, it was a GREAT experience! I would definitely recommend Vlad to others!

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Had an incredible stress-free experience during a very stressful time. Contactless pickup was great and felt very safe. This is my fifth VW with Douglas and Isaac is absolutely amazing! Always goes above and beyond with a smile and makes sure you get exactly what you want. Best guy ever! Lou in finance was also very friendly and goes over everything so you know exactly what your signing. Highly recommended Douglas VW. It’s why I keep going back!

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From the moment I walked into the dealership until the moment I left Dave Suchocki gave me the most streamlined and thorough assistance. I couldn’t have been happier with every part of the car buying process than I was with Dave and Douglas Volkswagen.

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I recently purchased a new vehicle from Douglas Volkswagen. David Suchocki is absolutely the best! He kept me informed at every step. He kept the process easy, especially with these times of social distancing and adapting to new ways of conducting business. Anyone hoping to purchase a vehicle should definitely reach out to David. Anybody can sell you a car, David makes it a personal relationship. Thanks David!

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I took my low-mileage Golf Sportwagen for a 3-year check-up... at 22K miles. The service tech., Joao, posted a video of his walk-around under the car. He pointed out that 3 of my tires were clearly scalloped. Without the video I probably would have been wary, because of the low mileage. But clearly they needed to be replaced. The service video is an excellent feature that serves both the car owner and the dealer.

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Service department (Marvin) kept me updated frequently and had the car ready when I requested. Car was also nicely cleaned and we were able to do no contact drop off and pick up

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I've been to different dealship in the pastbut when I walked into Douglas VW David Suchocki was my sales representative awesome job I walked out with the carI wanted Thank you David you Rock I'm a happy customer.

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Awesome dealing with Jeremy on my newest purchase. The new SUV product line has some awesome style and features. The sales staff was great to work with from Jeremy, Chet and finishing with Matt.

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Just worked with Simon at the dealership he’s a great salesman and I highly recommend him to everyone Fair honest and knowledgeable of the products Nice guy I would use him again and recommend him

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My girlfriend and I were looking to lease a car and Jeremy Gutierrez helped us every step of the way. It was out first time leasing so we had a hundred questions and Jeremy answered all of them. We know that he’s someone we can count on whenever we have a question or concern. We would both absolutely recommend Douglas Volkswagen to anyone and we are looking forward to continue to do business in the future.

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Just bought a Tiquan from Douglas VW, the fastest and easiest car pruchase ever thanks to the knowledge and expertise of the more than gracious Jeremey Gutierrez as well as Lou in finance who handled my application with the accuracy, speed and precision of a forensic scientist. Thank you to everyone at Douglas for making this, which is usually long and tedious procedure, a simple and expeditious flow which included the immediate and superb detailing job on my purchased vehicle. Thanks again! F. G.- Proud commander of the often coveted, 2020 VW Tiquan SE.

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Best dealership I have ever experienced. Jeremy Gutierrez and Chet Puzio were only concerned about meeting my needs from the very beginning. Highly recommended for all to experience!

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Jeremy and Rich went above and beyond to meet our needs. We got exactly what we wanted. Very happy with Douglas Volkswagen. I will be a customer for life.

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When our old lease came due, Jeremy Gutierrez was ready to handle our needs. After a couple of days for prep, he put us right into our new 2020 Passat. (He also acted with great solicitousness and aplomb when my wonky knee suddenly dropped me on the ground.) Full points.

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I had a great experience this last weekend in purchasing my 2020 Atlas Cross Sport. Everyone was nice and friendly. Thanks for making this a pleasurable experience!

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I have bought many cars and it usually is an all day dragged out ordeal. NickM, my salesman was a true professional, giving me the fastest service on a new car sale that i ever experienced. He said I would be out driving in 2 hours and it was actually less. Thanks Nick and Douglas!

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My husband and I recently bought a VW Alltrack at Douglas Volkswagen. Jeremy Gutierrez was our sales representative and I would buy another car from him. He made the experience pleasant. We have been very happy with our experience at Douglas Volkswagen.

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Brian proactively addressed potential future issues with the vehicle, kept me in the loop about service status and even went the extra mile to help getting reimbursed by vw roadside assistance.

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Awesome experience. Went to the dealer where I purchased the car and they didn’t fix the issue. My tires were slowly leaking air and Douglas did a full check on them and found the leaks! They warned a lifelong customer in me. Thanks!

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Love this dealer! Nick is awesome! I was buying a car from them while living out of state and they were super accommodating and handled everything for me! Nick helped with the whole process. He was super responsive and also NOT pushy. Nick was able to be reached by phone for any questions or concerns an even did research for me when some extra out of state procedures popped up for me to get my plates. They were quick and efficient the day I came to purchase my car and gave me a fair number for my 2012 beetle which I ...

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My brother recently went to buy a car and asked me to come with him. we were driving around and came across the Douglas Volkswagen. The moment we enter we were treated with friendly service and great care. Not only did they help with getting his car at a great deal, help help me get even better insurance for myself. I have never had a better experience buying a car than i did with them. I will be a repeat customer!

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I had never even considered a VW till I spoke with Vlad V. His personalized service, honest and transparent feedback and great personality made all the difference for my experience at Douglas VW. I actually left the dealership the same day on my 1st visit with a car, in big part thanks to Vlad facilitating the whole process. I strongly recommend this dealership, specifically the excellent support from Vlad.

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Don't waste your time with shifty dealers, go straight to him and Douglas VW for all your car buying needs. After a month of frustration, going to countless other dealers, I went to Issac at Dougles VW, and in a single afternoon he was able to deliver what no one else in north jersey could! Not only did he hear all of my needs and exceed my expectations; I felt like a valued customer, not another number in his sale log. I cannot rave enough about the quality of this dealership and Issac's customer service.

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Nick made the whole experience of leasing our car wonderful and fun. He was very personable and made us feel like family. He was great!!!!

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I leased and bought my Jetta at this dealership, and was actually happy about the process because of Jeremy. Jeremy is the sweetest and unbelievably helpful. What at first loomed like a process I would loathe was made easy, smooth, and totally relaxed because of Jeremy. Smooth, reliable, and anguish-free.

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Went to Douglas to lease a new VW. My mother has bought 3 cars from this dealer so we went as well. Isaac was a great help and was so easy to talk to and bounce questions off of. 10/10 service! Would definitely go back

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Great place for a car and deal . I really want to thank David suchacki your a great salesman with such compassion for customers thank you

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David Suchocki has always been helpful and reliable when he's on the job. Every single time I came there I always left satisfied and willing to refer anyone i know looking to purchase a vehicle. And when i did they left with the same way feeling glad to have him assist and help out overall great guy. He the best of the best 100%..

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I purchased my last 3 cars with David Suchocki our favorite salesman!! He is honest and is the best at what he does. I trust him 100%. He takes the time and effort to listen working with you through the entire process. With Dave, you're family and he takes care of you providing excellent customer service and you leave a happy customer !! Shopping for a car is tedious and draining and you never know what you will get. However if you want honest service and quality in a car I highly recommend Dave Suchocki and Douglas Volkswagen team.

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I was in a bad deal when my 2012 transmission blew! I went to many dealers and they were little to no help, just ran my report and told me they couldn't help. David actually sat me down, counseled me, gave me my credit report and let me know what the issue was and how to fix the problem. I went back 3 weeks later and he got my deal approved and I drove out of there with a new vehicle! He even helped me with information on how to get out of that bad deal I was in. I was ...

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My experience was one of amasing ! Nick Malanga helped me from step a to z- very happy with my new vehicle and the process! Thanks Nick!

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My sale was the easiest, but Mick Malanga did a great job going over the features and setting up my phone.It worked better than expected. Thanks to Nick and the Douglas team. Definitely recommend.

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Dominic was very helpful and attentive. He always tries to give me the best customer service possible. He goes the extra distance to satisfy his customer.

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I was referred to Mr. Suchocki by a family friend and I will say from start to finish he made my car buying experience very pleasant. When I met him I will tell you he listened to my situation that was at hand and was not a pushy salesperson. Mr. Suchocki is a people person and you can tell that he cares about the customer(s). I thank you Mr. Suchocki for everything and Douglas VW you have a worker that goes above and beyond. YOU ROCK Mr. Suchocki.

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DAVE IS THE BEST!!! I went online searching for a vehicle & was contacted by Dave from Douglas Volkswagen. Dave helped me on every way that was possible. He stayed in consistent communication with me For at least a week before I finally visited Douglas Volkswagen met Dave face to face & sat with him to complete my automobile search mission. Although I wasn’t able to get a car from them, Dave still referred me to another dealer where I would be able to purchase a car. As well as made sure I was fairly treated in mistook ways ...

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The best service i have ever had in 40 years of driving. I received updates on all aspects of my car services. The only disappointment was they say car would be detailed upon return and my truck was not.

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Nick Malanga was professional, knowledgeable and very customer oriented. He answered all our questions to our satisfaction and asked questions himself to make sure we covered all bases. I give Nick a 5 star rating. He could not have been more helpful.

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I just purchased my third vehicle from Douglas Volkswagen on Monday evening. My experience as usual from start to finish was amazing. I have been dealing with Irene Peixoto for a little over seven years now and her true concern and respect towards her customers is what always brings me back. She and Douglas Volkswagen have earned my loyalty; because they always place the needs of their customer first.

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Jeremy "Big Dawg" Gutierrez was a pleasure to work with from start to finish. Straight up, real and respectful of time, opinion and situation. I'd recommend him to anyone looking for a new vehicle. Along with the car, he played a crucial role in the sale!

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We had a great experience with leasing our car at Douglas VW. Everything was fast and smooth and Nick Seider was really easy to work with. I also appreciated their "no paper" electronic contract signing.

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If you’re looking for an easy smooth transition from one vehicle to the next, I highly recommend stopping over to talk to Jeremy Gutierrez. I just recently purchased a brand new Jetta (which I love) and got for a great a deal thanks to Jeremy. All my needs and requests were met and he was able to find the perfect fit for me. This was also the 3rd card he’s helped me with. Every deal has been better than the last!

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For your special finance needs, go to Dave Suchocki. Don’t waste your time going to other dealers that claim they can get you bought!

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My salesman Dave was very easygoing. Not the typical annoying car salesman that everybody dreads. He got me the right price, and his crew gave me an overall pleasant car buying experience. I've bought 4 cars at dealers, and this was the smoothest and quickest experience I've had, hands down. I highly recommend.

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Personally I hate shopping for cars. I found Nick Malanga and the douglas group different.\Respectful, courteous and knowledgable would best describe the douglas family.recommend highly.

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My brother recommended douglas as he had a good experience here. I met with nick malagna and ended up with a new car. It went smooth with no surprises. he did a great job. We recommend douglas!

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I had an amazing experience choosing my car, down to the model, year and the conditions. The service though was amazing and worth mentioning, the salesman Nick Seider, was kind, very helpful, professional and attentive to my questions and my needs for a car. 10 out 10 would recommend.

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They were very helpful... shuttled me back and forth to the service center. It took exactly as long as they said it would and the seat heater works fine...and they washed the car.

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Our family was looking to purchase our first new car as we needed more room and additional seating for car seats. We had done a fair amount of research on the Atlas as well as other comparable vehicles prior to visiting the dealership. Upon visiting, Nick Seider was extremely helpful in further explaining all the features and functionality of the Atlas and guiding us towards the model which made the most sense for our needs. Additionally, we had flexibility in our timing of purchasing a new vehicle, and Nick and the team were extremely patient and helpful in highlighting the ...

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In and out while I waited. Always professional and helpful. Brian always offers a good service experience and I’ve been coming here for over three years.

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Walked in with flat tire, they inspected, recommended two new tires (paid for by insurance I purchased with the car). I asked for oil change, they recommended I was due to flush and change fluids, change wipers. All done in under 4 hours from arrival including alignment.

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