The service was completed in a timely manner. The car was cleaned and washed. PERFECT
Courteous, consistent excellent service
Brian is an excellent Service Advisor and everyone else that is in service are all awesome and very helpful when needed!
Seamless experience!
The service was completed in a timely manner. The car was cleaned and washed. PERFECT
Courteous, consistent excellent service
Brian is an excellent Service Advisor and everyone else that is in service are all awesome and very helpful when needed!
Seamless experience!
Vlad was incredible easy to deal with. Best price out of five of your competitors. Chris
Mike, our salesman, was easy to work with. He was patient and listened to my concerns before purchasing a new car. I highly recommend using Mike to purchase your next VW car!
Vlad, answered all my inquiries and was responsive to my request for information.
Douglas VW is an amazing dealership and I am glad I got to interact with Isaac who is not only a good sales person but an amazing human being too. It was all a smooth and quick process for me. I got my car in less than 24 hours with all the paper work taken care of 🙂🙂
This is the best dealership in the Essex County area.. The treat you like family from day 1!! No shady games played here all staff are very knowledgeable and are always willing to get your deal completed in a timely manner!!
I thank David Suchocki and Douglas VW for making our car-buying experience so pleasurable and pressure-free. David was very knowledgeable, friendly, and answered all our questions. Customer service really means something to him; it’s something he takes great pride in—as he should.
Service was superb, even had good car wash. Has 1 star less as the challenge of not having more availability on weekdays with a loaner car was a frustration. The shuttle servce was excellent but because I dont work in an office the inconvenience was that I carried my work things ( 3 bags ) with me to where I was picked up. Overall still very good.
Working with David Suchocki on the purchase of our new car was the best experience I’ve had with a dealer. There was no high pressure. Customer service was his top priority. He was knowledgeable, trustworthy, patient, personable, very helpful. I highly recommend David Suchocki and Douglas VW.
I was told to bring the car right in for a tire issue. I was dealt with immediately upon arrival and was out in 2 hours. Very impressive.
James my salesman knew exactly what I wanted and delivered as promised.
Second time buying a car from Isaac. Great all around experience.
We purchased a VW recently . Vlad was our salesperson . He was professional , knowledgeable and efficient. It was a pleasure to purchase a car through him .
Service dept was very friendly and efficient. The video and the continuous communication from the service dept to my text was very smooth. Telling everyone! thanks!
It was a good experience at Douglas VW. They are Professional and high quality with reasonable priced.
Marvin Ma(Assistant Service Manager) and Carmen Cambria were outstanding. The quality of work and expediency of service was excellent. This dealership is top notch.
Best in class! Highly recommend.
Excellent service
Great experience very kind and honest, I’m very impressed with the efficiency and promise Delivery
Met with Nick Malanga in Sales, test-drove an ID.4. Nick was great, lots of helpful inside information about the car and the sales process.
I never had such an amazing experience, then I did with Douglas Volkswagen. Dave and Irene have been awesome. I love my new 2021 Tiguan, again thank you so much for such an amazing experience.
The service was excellent from check-in to completion
We had the pleasure of working with Vlad for the second time in less than two years. He is professional, patient, and knowledgable. We returned to Douglas and Vlad for the customer service, the non-pushy atmosphere, the customer loyalty, and the fair pricing. We have visited many other dealerships (including other VW dealerships) and have seen the difference at Douglas. Highly recommend.
These guys always take care of my Cafe and actively communicate with me any progress that they make. I never had a problem with these guys. I even drive further away because other dealers close by are horrible.
I just recently purchased an ID 4 at msrp from Douglas Volkswagen. It couldnt have been a better experience. I worked with Vlad V. Whenever I had questions, he got back to me quickly. Kept me up to date on the process. When I went in to pick ip the car it was so easy. Didnt pressure me into buying add-ons. Vlad showed me the car features. Vlad has certainly earned my future business.
every one at Douglas vw are very friendly especially dave he walks me through of my new vehicle before i bought it i will definitely recommend my family and friends to go to Douglas vw and get a vehicle
exceptional services
We bought our first EV from Douglas VW. Andrew Pontone, the sales executive assigned to us was extremely proactive and knowledgeable, making it a pleasant experience. Andrew familiarized us with the features of ID.4 patiently and simply. Helped us set up the App and all Mobile settings. Highly recommend to contact Andrew Pontone at Douglas VW at Summit, NJ if anyone is considering to buy a VW vehicle.
We got our first EV from Douglas VW after a long wait from VW. Andrew Pontone, our sales executive, was a pleasure to work with. He made the process so simple and was extremely pro-active to guide us through the entire process. Spent a lot of time to familiarize us with the features and functionality of the ID.4. Was very knowledgeable about all features. If anyone goes to Douglas VW in Summit, Andrew Pontone is the best person to contact.
Our Sales rep Vlad was great. Addressed all of our questions and was not pushy. He actually knew the product. Also, the experience with the finance guy and the administrative paperwork was a pleasant experience. Very professional.
My neighbor backed into my Durango and had USAA insurance and Douglas is a certified repair shop with them. I went there instead of my regular auto body due to this reason. Everything was seamless form the estimate to the scheduling of appointment to the repair being done. Staff is courteous, knowledgeable and keep you apprised of everything through text. There was more repair to be done than the original estimate but they took care of dealing with USAA.
I had a very good experience, James was a great sales person, friendly and straight to the point, from beginning till I bought the car. Definitely recommend him. Great dealership overall
Douglas Volkswagen in Summit, NJ is what every dealership should emulate. Their staff are friendly, accommodating, knowledgeable and professional. My client advisor, Vlad Voskoboynikov, was exemplary from start to finish with my vehicle purchase and trade-in. He worked with me in negotiating the purchase price we were willing to work with and he made it happen with ease and no issues. Everything was practically set after my test drive. This dealership have it right from top to bottom.
We had a great experience at Douglas VW working with James. He was knowledgeable without being pushy and after spending the day at several other dealerships, we wound up getting our car with him - got a good deal and love our car. Would recommend!
My sales person for the last 4yrs has been Dave. I don't know where to start about him. He is honest true and trustworthy and has not changed in the last 4 yrs. I called Dave last week and he worked my numbers and Saturday I drove off the lot with the car I wanted. Dave I Love You Thank You so much. Keep being a blessing to your customers.
Going to Douglas Volkswagen was a great experience. David Suchocki was patient and explained everything to me. He treated me like I was family I will never go to another dealer after this experience.
Dave is simply amazing. Kind, understanding, incredibly knowledgeable, and just an overall pleasure to deal with. Honest, fair and upfront from start to finish. I’ll definitely be back!
(Translated by Google) I had a VERY bad experience in another place (Volkswagen union) and I decided to change to this dealer, and it was the best decision... The attention is very professional and pleasant.... (Original) Tuve una MUY mala experiencia en otro lugar (Volkswagen union) y decidí cambiarme a este consesionario, y fue la mejor decisión.... La atención es muy profesional y agradable....
We had a very good experience with Douglas Volkswagen! Vlad was amazing and straight to the point, he was very helpful and gave us all the information needed to purchase our new addition to our family. I highly recommend, if you are in need of a new vehicle.
You can't compare apples with oranges. However, you can compare one VW dealer to another. I am comparing the experience I had with Douglas VW and Jack Daniel's VW, Fair Lawn, NJ. The Douglas VW was so much better.
There is no other place to get a VW other than Douglas VW! If you are in the NY tri-state area don't waste your time with other dealerships, The team at Douglas is the best. My wife and I DREAD the car buying experience cause of the typical song and dance every dealer puts on, and we all know it's annoying. The staff and Douglas were friendly and honest and you don't get any of that garbage "Market adjustment" BS charging you way over the MSRP at Douglas. I got the Atlas I wanted and ...
James was the best auto sales professional I have ever met. You should be proud of having him at Douglas Motors team.
Polite, diligent, the service video is a transparency game changer. I'm greatful!Thanks, Guys!
Great service. Very helpful and polite. Delt with my insurance company directly so I didn't have to stress about estimates and payment.
Perfect customer service
Everyone at Douglas VW is very friendly and easy to do business with. This was the second car that I purchased and the people are the reason why I came back to Douglas.
We had such a great experience with James Deutschkron. He took his time and asked us questions on preferences to determine the right trim and price point for a Tiguan we were interested in. He engaged with us on a personal level yet was so professional throughout the entire process. We had our toddler in tow and though not ideal to bring a child to a dealership especially on a busy Saturday, James was great with our situation. He even gave our daughter paper and crayons to write with. He was never annoyed nor did he rush us. James answered ...
Great service and communication. Provided updates and status on service so that I'm well informed.
Great customer service
Seamless and communication was clear from beginning to pick up
My salesperson, Vlad, was helpful, knowledgeable, and responsive. He always got back to me quickly and kept me updated. I love my new Id.4!
The entire staff is extremely accommodating and always such a pleasure to deal with. Love the video from my technician, what a great way of communicating with your customers. Thank you Brian for the outstanding customer service.
Vlad was great. Good communication and easy process once the vehicle actually arrived.
Mike went above and beyond to get me into the car I wanted. Everything from speaking with me on his day off, finding the correct financing for my situation, helping with an after market technology installation, and delivering a sizable accessory to my house.
Friendly, helpful people at the dealership. Leasing the new vehicle was made very easy. Pricing was transparent. Overall great experience.
My 2013 Jetta SportWagen TDI (diesel) served well but finally needed more repairs than worth putting the same funds toward a new vehicle. My Service Consultant Marvin Ma was awesome, after listening carefully to my professional and personal needs, quickly connected me with Vlad in Sales. Fantastic experience- Had my new vehicle within 36hours and its perfect for me! Being a realtor who specializes in corporate relocation and functions as a Destination Services Consultant, I am very particular about giving specific suggestions, especially for big investments such as vehicles. However, no hesitation to recommend VLAD at Douglas Motors in Summit!!
Awesome service! quick and perfect!
Marvin listened to the problems with my car. He explained things very well. And showed a real interest about the problems.
Bought our ATLAS SEL at Douglas VW a couple weeks back and we had a great experience with Vlad. Had smooth and pleasant discussion with him and he was very transparent with the price of the car and any fees as well. The process took very minimal effort on our side, which was great since we had many other things to do during the holiday time. He also followed up and let us know as soon as the license plate and registration is available for us to pickup. Absolutely postive experience and definitely recommend !
MikeT was great help from the start of order to the actual purchase (ID 4). I will definitely come back for the next vehicle. Thank you!
Just purchased a Jetta from this dealership. My Sales Consultant was Nick Seider. I walked in looking for a Jetta about a month ago. There was non available but he took my name and number and told me he would let me know if one becomes available, it could be months. The very next day he called stating they were assigned a Jetta..Anyway long story short it came in. This was the best buying experience. There were no hidden fees.Everything was perfect. I highly recommend this dealership.
Great experience and fair price.
I had a great experience here with Vlad. He was very helpful throughout the entire process, answering all of our EV questions, quick to respond over text, he got us a fair trade in value, and never tried to pressure us into making a decision. We had a defect in our windshield, but Vlad quickly connected us with the service team who was able to get the replacement approved and ordered within about 48 hours. Would happily recommend Vlad and the team, as well as the ID4 to those looking for an EV.
Service was excellent. Service department is efficient and professional. Loved the video provided by the tech regarding a warming that may need repair.
This was by far the best auto experience I ever had. It has great service, really professional employees and they are really kind. Overall, really good.
I have to be totally honest here- working with Vlad at VW was one of the best car buying experiences I have ever had. There was gimmicks or running around. He was so helpful from the first day I walked in and didn’t pressure me to purchase a vehicle but instead provided exceptional service and answered all of questions and entertained all of my asks on vehicles. It really was a fantastic experience with no haggling… once I had decided on a compromise for a vehicle in stock- I got a nice call from Vlad informing me that he ...
Service was informative and friendly
I give Douglas 5 stars!! Vlad was EXCELLENT!! This is the 2nd time I’ve gone back to him. He makes everything go smoothly! Top notch!!
Irene was perfectly sweet nice very good and helpful payed all the attention to us when pekept bothering her she did what ever it took to get me the car I wanted very great place to get a new or use car you want
Very pleasant experience Irene was my sales person Very nice helped me out with everything nice place to buy a car from renamed this place to everyone buying new or used car 🚗
Great service
Vlad was a true professional and made the process convenient and easy. We were well taken care of. I highly recommend him and the dealer in general. Happy with both the product and service. Thank you Vlad!
I get my 2015 Golf serviced here. Dominic is my service advisor and is amazing, helped get the water pump / thermostat housing fixed under warranty. Definitely the best service around. We've tried 3 County VW and were not pleased.
Brian and the rest of the service team are always very friendly and welcoming. Brian explains things thoroughly and it's clear he wants to make us feel valued as customers.
As always a wonderful service experience at Douglas VW! Dominic is the best service adviser around! He was able to squeeze me in to get my issues addressed faster than I could have ever expected. He makes sure to keep his customers in the loop throughout the service process! It is always a pleasure working with him and the team!
Mike and his team are amazing. Best experience I’ve ever had purchasing a car. He’s kind and easy to work with.
Mike was extremely helpful with helping me find the exact car i wanted with specific add ons!
ISAAC BUNTON WAS GREAT, HE WAS VERY KIND . Made my car shopping very easy.
Friendly and courteous service.
At Douglas Volkswagen, we have more than 50 years of experience serving customers, making us your go-to dealership for VW sales and service in Summit, NJ.
We’re happy to offer a wide variety of models, such as the fuel-efficient Volkswagen Jetta, the 4MOTION®-equipped Volkswagen Atlas, and the stylish Volkswagen Tiguan, in our inventory of new cars for sale.
If you want a vehicle at a great value, you can also check out our used cars for sale, which offer a budget-friendly price point.
Skittish at the idea of a used car? Certified used cars are great options, as they come with limited warranty coverage, meet a rigorous inspection process, and receive a CARFAX® Vehicle History Report to ensure peace of mind.
Once you find your vehicle, you can visit the finance center to set up a loan or lease plan that works within your budget.
Check out the Douglas Volkswagen service center that’s staffed with qualified automotive specialists who use certified OEM Volkswagen parts, and save money on your next visit with service coupons. Give our Volkswagen dealership in Summit a call at 908-219-9317 or reach out to us online.
Contact us today at 908-219-9317 to set up a test drive, or stop into our Summit, New Jersey location.
