Unfiltered Customer Testimonials
We’re Not Perfect
As a business, to be recognized for great sales performance is an excellent accomplishment. However, what makes us most proud is our ranking in Customer service, not in how many cars we sell. That’s why Douglas thrives with the “customer first” attitude. We do occasionally get less than perfect reviews, we’re human! Although we can’t promise perfection, we can promise that we will do all that we can to make it right for you. We always work hard to attain complete customer satisfaction, and our customers know it because they keep coming back. Learn more about why our customers say “I love Douglas!” Want to leave us a review? Click here to give us some feedback!
To read our unfiltered reviews, please click below.
Car buying can be a long and tedious process. Some people offer to help friends move to prove their friendship. Turns out - you could do the same with car buying. I called ahead to make an appointment for a test drive since I know the family that owns the dealership and was told we would be working with "one of our best" salesman. Hmmmmm.....But it was true. From the moment we walked in, Vlad listened and worked with my friend and me as a team allowing us to try different vehicles and models and gaining insight along the ...
I just wanted to take some time out of my day to praise the team over at Douglas VW. Vlad went above and beyond in regard to my new vehicle. I explained to him my situation as a grad student and he took all the necessary steps to ensure I got the best deal he can provide. The jetta I leased is amazing and I couldn’t ask for more. Vlad is a man of his word and went above and beyond for me. I would definitely come back for my next car (which is an hour away from my ...
This is not my first experience with this auto body team. They are really great.
Great service department. Very nice and easy to deal with. Very helpful
Ron kept me informed throughout the repair process. He gave me confidence that the car would be as good as new --and it was--after they did all the worrk.
Douglas VW is about a 40 min drive from my house and I will go nowhere else for any type of service other than here. Everyone is extremely polite and on their A game but my service adviser, Brian A. is just beyond attentive and professional! Thank you Brian!
This is my 3rd Tiguan I have from Douglas Volkswagen. I have had nothing but exceptional service with my service advisor BRIAN. Not only is he thorough with his explanation of what was done and needs to be done, he does it with a respectful, clear demeanor. If only all service people were like him! The best surprise of the experience was a text message from the technician with a VIDEO of what was being done with my car and how long before it was completed. How ingenious for Douglas to provide that insight!
We had been looking at a lot of vehicles and had been to a number of dealerships before we came to Douglas and worked with David who stepped in for a colleague the moment we arrived and was wonderful. Over the next 6 weeks (it took that long for the new car to arrive due to COVID) he was constantly in touch and did everything humanly possible to help, including giving us a loaner car which was a life saver! He was no BS, no upset and was always available via phone, email or text to answer any question. His customer ...
I first went to Nick in 2017 for my first new car lease. He made the process as easy as could be. I enjoyed the fact that of all the places I shopped, he pressured me the least to sign a deal and made the process more comfortable. They serviced the car so well that my family ended up purchasing the car after the lease. I leased a new car through Nick again, and my mother also leased a car through Nick. My family couldn't be happier with his & Douglas's service and the 3 cars we have now acquired through them over ...
Douglas Volkswagen took the time to find me the best vehicle that fits my needs and took my details instructions in to consideration before I arrived at the dealer. The sales staff was very kind and motivated to make us feel comfortable. I enjoy the most about my experience,I was never pressured.