The Douglas Experience
The Douglas Experience – When doing business with us, this is what you can expect.
Since 1965, Douglas Auto Group has called Summit, New Jersey home. We are a family-owned business who built our reputation in the neighborhood, one customer at a time. And after over 5 decades, we’ve proven to be built to last.
At Douglas, we want to make you a customer for life; not just a sale today. That’s why we provide a comprehensive customer experience that includes purchasing, servicing, financing, and repairs.
Come see why our customers say:
Winning with Integrity.
We’ve received the accolades and the awards through the years, but for us, the true reward is Customer Loyalty. We know that at the core of this is Morality and Integrity. So we will talk straight, use simple language, and call things what they are. We won’t hide information. What you see is what you get!
The real win for us is when we earn the right to your future business… because of the way we’ve treated you today.
Caring with Respect.
We genuinely care and we believe in showing kindness in the little things.
Occasionally we make mistakes, but we see to it that our customers will never pay for them. We make things right when we’re wrong.
Owning with Heart.
We are Accountable. We own what we get right and what we don’t get right.
We strive to get the right things done and we pride ourselves in over-delivering.
But we are continuously learning and improving, and we are grateful for your feedback.
Fanatical Customer Focus.
We know that we are not doing you a favor by serving you; you are doing us a favor by giving us the opportunity to do so.
You are not an interruption of our work; you are the purpose of it. You have all of the answers, and we listen with our ears, eyes, and hearts to how we can better serve you.
What is right for you is what is right for us.