Customer Testimonials

We’re Not Perfect

We do occasionally get less than perfect reviews, we’re human! Although we can’t promise perfection, we can promise that we will do all that we can to make it right for you. To read our unfiltered reviews, please click below.

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Google Dec 2, 2019
 

First time Douglas customer, but will be back. Vlad was great and easy to work with. I was very happy with the entire process and love the car.

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DealerRater Nov 30, 2019
 

Jeremy Gutierrez at Douglas Volkswagen is the best! I just bought my last car on 11/25/19 and he was so helpful, made the whole process of buying a car extremely fast. Can't thank him enough.

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DealerRater Nov 30, 2019
 

Simon Krugly provided us with an exceptional car buying experience. From the first visit into the showroom to the delivery of our new Atlas he was friendly and easy to work with. He was straight forward, knowledgeable and fair through the entire car buying process. We highly recommend working with him.

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Google Nov 29, 2019
 
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DealerRater Nov 27, 2019
 

I bought my first VW GTI in 2015 at Douglas VW. I have to say that the Sales person I was dealing with at that time did his best but the whole process took the entire day. On Monday November 25th I reached out to Douglas Volkswagen to see about getting a new GTI. I was connected to a Sales person Vlad. From the start, Vlad Voskoboynikov was professional and honest. I make enough money to afford the financing but due to some medical issues in my past, my credit was less than good so getting financing for the car I ...

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Google Nov 25, 2019
 

I went to Douglas for a repair on my brand new Atlas... Malvin Ma and the team are very professional and quickly diagnosed and fixed the issue, while before I visited them, I went to another dealership and they sent three technicians and didn't find where the issue was...So I definitely recommend Malvin and Douglas and will go there for future service.

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DealerRater Nov 25, 2019
 

My first new car! Did some shopping on line and found some great deals and service at douglas in summit. Nickm did a great job finding me a fun car that was in my budget. he was not pushy and i also liked working with chet as well, Thanks Nick and Chet!

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Google Nov 23, 2019
 

We drove about an hour to get our new 2019 Atlas here! What a pleasure! Vlad at Douglas was attentive, quick, efficient and organized. The car and the paperwork was done when we arrived and the deal and negotiations were made over the phone in less than 10 minutes. They even accepted and delivered our car that was coming off lease to their sister company down the road. Super pleasant and easy transaction! The finance department rocked too! Thank you Douglas VW for a great experience leasing a car.

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DealerRater Nov 23, 2019
 

Just leased by 4th car from Jeremy G at Douglas VW. I can't believe this is my 4th car lease from the same dealership. If they did not provide the best possible car shopping experience, I would not be going back to them for the past 10 years. Jeremy has been there the whole time; he is detailed and attentive; he knows what I need and would never pressure me into a deal. With the latest car, I had trouble deciding between a Tiguan and Jetta; he made sure I test drove both cars and went through all the features of ...

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DealerRater Nov 20, 2019
 

I have purchased/leased my 3rd Tiguan from Douglas Volkswagen. Probably one of the main reasons I come back is Vlad. What a great sales guy! Vlad takes the time to explain the process thoroughly and not rushed. I'm making a large purchase here and want to know every single aspect of the experience. Vlad respectively does just that. While on the test drive, Vlad told me all about the features and answered all my questions about the performance of the Tiguan, a real education on the road. After all the signing of the paperwork, Vlad came out and went ...

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