Why Choose Douglas
Half the picture is Volkswagen, the rest is Douglas.
Douglas delivers a fresh approach to automotive shopping and ownership that delivers value like no other. Don’t settle for second best when it comes to finding the right Volkswagen dealer. Above all, Douglas Volkswagen delivers high integrity in all our business. We offer:
- Great Reputation
- Fanatical Customer Focus
- Experienced Staff
- An Award Winning Experience
- A Strong Heritage
- Our Unique Philosophy
Great Reputation
Our Customers Tell the Story.
You don’t just have to take our word for it. Douglas customers are happy to share their positive experiences. We always work hard to attain complete customer satisfaction, and our customers know it because they keep coming back. Learn more about why our customers say “I love Douglas!”
Fanatical Customer Focus
What is right for You, is right for Us!
We love our customers and we listen to them! We have a moral obligation to every customer to act with integrity during every phase of the sale, delivery and service. We may not be perfect all the time but we will always strive to make it right when we’re not. We are always working to do better!
We live by the standards of integrity and morality! We look forward to proving that to you.
An Award Winning Experience
Accolades are great, but a customer’s smile is our prize.
Douglas VW is the only dealer in the nation to earn membership status in both the 2012 Wolfsberg Crest Club and the 2012 Customer First Club. Awarded for the 2nd year in a row, Douglas is ranked #1 in NJ and #9 in the USA in all aspects of the Volkswagen Customer Experience: New Car, Pre-owned and Service.
The Wolfsberg Crest Club is for VW dealerships who deliver outstanding service and have met the highest Volkswagen standards for sales and service. The Customer First Club is an especially high honor as it’s our customers who determined the winners through their voices in the Customer Experience Survey. As a business, to be recognized for great sales performance is a excellent accomplishment. However, what makes us most proud is our ranking in Customer service, not in how many cars we sell. That’s why Douglas thrives with the “customer first” attitude!
Experienced Staff
Our sales, service and parts staff are professional and experienced.
The staff at Douglas is experienced and knowledgeable about Volkswagen vehicles. Much of our staff has been with us for over 10 years! They wouldn’t have it any other way.
Our Heritage
Over 40 years of integrity!
Douglas has been family owned for over 40 years. We know our community and they know us. We’re always excited to meet new people and help them get the best car to suit there needs. Our heritage is doing business with integrity and morality from day 1. We have always strived to do what is best through our professional staff who are ready to make your experience one that you will happily share with others.
Our Philosophy
Start Saving Right Away!
It’s only natural for you to want the best price possible, especially in times like these. Our low overhead and No Nonsense Approach allows Douglas to offer a simple, straightforward and genuinely lower price on the new or pre owned vehicle of your choice on the spot or online. If you haven’t yet shopped Douglas, you owe it to yourself to do so.
Right Where You Need Us,…When You Need Us!
Take advantage of Convenient, Value Added Services.
Courtesy transportation, loyalty rewards, upgraded facilities, green initiatives and ongoing quality assurance in everything we do makes Douglas, the intelligent alternative to highway stores, while insuring a more rewarding ownership experience. All the while, easy access to our convenient Morris Avenue locations makes life a little easier.
Integrity, Something You Can’t Put A Price On!
We’ve always been driven by basic core principles. For nearly half a century, Douglas has become an industry leader in customer care while never forgetting it’s roots. We’re proud to be family owned and operated, treating you with the honesty, accountability and integrity you deserve. Admittedly we’re human, and occasionally make mistakes, but see to it that our customers will never pay for them.
The Unvarnished Truth!
We believe an informed customer is our best advocate. So we update, and review your options for each sales or service purchase decision. We believe our ultimate success is in putting your interests first. And, we would hope that after 150,000 Douglas customers past and present, it shows.