Body Shop Reviews
★★★★★
Customer Review on
April 30th, 2013
Review by William B. Charlton
My wife, Adrienne, is very happy with her new Jetta Sportwagon that we just picked up from Douglas Volkswagon in Summit, NJ. The dealership got us what she wanted, made me happy with the deal and our trade (although we’ll miss the Magnum!), and treated us very well. Special thanks to Sales Consultants Issac Bunton for his honesty and patience, and Chris Ng, who handled the financial closing in a very straightforward and efficient manner. Adrienne also appreciated Internet Manager Dan Beckelman bringing her in with a good offer after we were a bit put off by somewhat of a runaround from another dealer closer to home. I was very favorably impressed by the Dealer and all whom we worked with to get the new “Black Panther”, as Adrienne calls it. Unfortunately, we now get to try out the Service Department sooner than expected, as Adrienne got rear-ended while stopped in traffic on Route 24 on the way home, literally 15 minutes after we got the car. It’s mostly just a bumper scratch with no one hurt, but you still hate when it happens. I should have known when they said the payments were due on the 13th of the month. Oh well, kudos to Douglas VW and best luck going forward to Adrienne and her new Sportswagon.
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Google
★★★★★
Customer Review on
September 1st, 2012
Review by Patricia D
Best dealership. Can’t beat service or body shop.. Go see Isaac for sales!
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Foursquare
★★★★★
Customer Review on
August 29th, 2012
Review by John W Kennedy
When we suddenly found ourselves without a usable car, and needed one in about 36 hours. Douglas came through, not with the perfect car—given the time involved, that would have been not so much good service as merely an improbable coincidence—but with one that suited us in every important respect. Since then, service (including some body work after someone hit the car while it was parked) has been exemplary, and quick.
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Facebook
Douglas Volkswagen business
★★★★★
Customer Review on
May 18th, 2011
Review by Amillion D.
If you need the service and body shop, rest assured that these guys will take care of you. They even dealt with my insurance company for me ^_^…Got the check within a week. Got my car within a day.
Source URL: Foursquare
Douglas Volkswagen business
★★★★★
Customer Review on
February 18th, 2011
Review by Pero
We bought a used Jetta several years ago and haven’t not regret a single day, it still runs as new. Excellent professional maintenance service since then. Flawless repair once after an accident (BTW, we were not at fault ;-). Friendly staff: e.g. Bob is not the stereotype car salesman, but a very reasonable and pleasant person to deal with. Dominic is a friendly service interface making sure our requests are taken care of in due course and doing a good in explaining what needed to be done – so even my wife feels comfortable to go to the garage now.
Source URL: Edmunds
Reviewed Staff:
Douglas Volkswagen business