Great Service. Definitely worth it. I’ve been taking my 2004 Jetta to Douglas for over 4 years now and they have always provided me with excellent service. However, on this last trip I was really impressed by Steve Tsekouras and the team at the service department. I had an issue with my car shaking at higher speeds and after their initial diagnosis they told me that they would need some time to figure it out. They provided me with a loaner and took the time to correctly diagnose the issue and getting it solved. It took a couple of days and a new axle, but after the service my car handles and feels excellent. I live in Hoboken and used to work in Summit. However, long after changing jobs working in New York, I still take the time to take my car to Douglas.

Excellent Service Department. I called the 23 of December to see if I could get my headlight fixed during the week. I spoke to Steve Tsekouras on the phone said he would fit me in that day, even though they were about to close for the holiday. He was more worried about me getting pulled over with a headlight out than leaving a little early for the weekend. I couldn’t believe how kind he was. When I arrived I was politely greeted and they fixed my car super fast and had it washed. This is my first time at Douglas and I definitely will be back. I’ve had VW’s all my life and have never had such a pleasant time at a service department!

When we purchased my wife’s 2011 Jetta from Douglas VW last year we were in the market for a new VW home for service. Our previous experience with the service department at another VW dealership left us skeptical of how VW service was handled. Douglas VW service changed that. Our service manager Steve T. always keeps us updated and takes the time to explain whats going on with the service appointment. From the beginning Steve promised that we would have a much more positive experience at Douglas VW and he has kept his word. I usually don’t take the time to post reviews online but in this instance I would be doing anyone thinking about buying a car or having their car serviced anywhere else an extreme disservice. Douglas VW service is top notch, I won’t go anywhere else.

I had a really excellent experience with the Service Dept. at Douglas. Steve Tsekouras helped me diagnose the problem quickly. Steve was very knowledgable and honest and helped get my repairs done very quickly. He provided excellent service as did the entire Douglas team.

Steve our service advisor is very attentive and experienced. His knowledge and friendliness is outstanding.

Shout out to Steve he was amazing he went above and beyond for my family……..Steve pick us up from our home we went to lunch while we was waiting for approval….STEVE YOU’RE ALRIGHT WITH ME:)

Been using their service for a couple of years now and it’s been great. Steve Tsekouras in particular has been more than helpful and flexible in my dealings with him. I tend to have unusual requests, and he’s always helpful.