I have been going to Douglas Vw for over 10 years now….Rick Scuzs is my service advisor and man is he great!!!!He always gets me a loaner car when I need 1 and Is so kind and pleasent…..He recently introduced me to his colleague Bobby McCall that works in sales….I needed a cheep but realiable car for my daughter who turns 17 next week….Bobby was great he showed me many cars on his lot and together we found a beautiful 2010 Jetta and my daughter couldn’t be happier! The entire staff was great from start to Finish…This is the tpye of service I have become accustomed to at Douglas and the reason I will continue to do my business there.
- Title: Assistant Service Manager
- Phone: 908 277-3300 x201
16 years at Douglas, 23 years in the car business, started as a tech working on cars
Why I LOVE Douglas
Family owned and operated and the employees all feel like one big family here. From the owners, all the way to the drivers. That’s why there is so much longevity here.
Hobbies & Interests
Riding and building Harleys. Building hot rods, and sport activities with my four daughters.
Favorite VW and why
My 2005 Mk4 Jetta S/W TDI – fun to drive, comfortable, great space, and awesome fuel economy
Favorite Vacation Spot
Customer Reviews for Rick Szucs
The service is exceptional- Rick Szucs especially
I took my 2008 GLI to Rick Szucs at Douglas VW in Summit and within minutes he assured me he would do his best to help me with this issue. What made this service manager and overall dealership stand out from the rest, is the welcoming and caring attitude they provided, treating me as if I was a long time customer even during my first time there. This issue not only took more than 8 or more trips to dealer to fix but it also required leaving the car overnight many times. Rick made sure to give me numerous phone calls with updates and progress reports.
I am assured that my car is in top running condition due to the caring managers and technicians at Douglas VW and am beyond satisfied with the service I received. Furthermore the overall kindness and honesty I received from Rick was beyond exceptional. I look forward to returning for maintenance and repairs because of the hospitality and professionalism I received at this dealership even though I live 45 minutes away!
I’ve been working with Rick Szucs since 2006 when i bought my first VW. Rick Szucs is fantastic. He is very professional and always strives to provide the best service to the customers. Keep it up Rick.
I have bought 4 cars and service from Douglas Auto Group over a period of 35 years and two VW’s for the last 13 years. I have never been disappointed in the purchases or the service. In the last 10 years particularly, my service rep has been Rick Szucs, whose resume includes being both a professional mechanic and an auto salesman. My experience with Douglas in general and Rick in particular is so good that I trust them as to work and pricing completely. I have had a lot of other cars in the last 50 years of my life and worked with a lot of service people, dozens I would say, and these are the best I have known.
Since buying my Jetta at Douglas VW I chose to have all of the service related issues handled by them, mostly because it was conveniently located for my travels. That was a good decision. Over the last 10+ years I felt like a customer and not just a number. The service person, Rick Szucs, is a big reason for this. What ever the issue, he’s able to explain it thoroughly in plain language. I like that. He’s gone out of his way to accommodate my requests for drop-off or pick-up time. He’s had the mechanic doing the work come out and help explain so I fully understand what’s being done. I really like the ’03 Jetta I drive and the level of service by Douglas and folks like Rick have kept the car running smoothly for 10+years. Highly Recommended.
What would I do without Rick Szucs is service! Best customer service and a vast knowledge of the product. Thank you for all your help, Past present and future!
I am always very pleased with my service at Douglas Motors. My service advisor, Rick, is extremely dedicated, helpful and knowledgeable. I always feel like he has my best interests in mind. (If Rick is not there, the other guys are always willing to step in). When I arrive to pick up the car, it is ready and has been washed. Rick makes I am aware of any coupons or specials that might be available and applies them whenever appropriate. He calls me right away if anything unexpected is found and goes over the details, costs, and options. Thanks to everyone at Douglas Motors and especially Rick.
I purchased my 2007 Volkswagen GTI at a dealer that is about 5 minutes away from my home. After having a terrible experience after my first visit for service, I decided to venture out to Douglas Volkswagen after a friend referred me to Rick Szucs. Words cannot express the gratitude I have for this man. He is not only extremely professional and knowledgeable in his field, but he is truly a genuine person and really takes the time to get to know you on a personal level. For the past 6 years I have driven close to an hour to take my Volkswagen to no other than Douglas for anything that I need. I have sent countless friends and family to Rick because I am confident that they will get the same level of service that I do. No where else will you find such a customer service orientated staff who’s best interest is to do the right thing for their customers, nor will you find another service adviser like Rick who will call you on your birthday to send you their best wishes. It is this type of business that grows lasting relationships and consistently exceeds expectations. I can honestly say that Rick Szucs is the only reason I will ever buy a Volkswagen again, because I fear that if I buy any other vehicle I will have to deal with someone other than Rick.
I am always very pleased with my service. My service advisor, Rick, is helpful, cooperative and knowledgeable. (If Rick is not there, the other guys are always willing to step in). The service is done efficiently and I am always given a loaner vehicle. When I arrive to pick up the car, it is ready and has been washed. Rick makes sure I keep up to date on my service and also makes sure I am aware of any coupons or specials that might be available. He calls me right away if anything unexpected is found. This is my third Volkswagen and all have been serviced at Douglas and they do an excellent job. Thanks to everyone there, but especially Rick.
I originally purchased my 2011 GTI from Douglas and I’ve been back there ever since for service. My service consultant, Rick Szucs has always gone the extra mile and taken time to go over any questions and make sure any work performed was top notch. I looked around before I decided to get my car and people like Rick is why this is the only place I’ll take my VW to now.
Rick Szucs has overseen the service on my 2004 vw bug since I moved to NJ in 2005 and I have been delighted. I like the way you work with the same person. Rick Szucs in excellent.
A business is only as good as its people. Rick Szucs is the best ambassador that a company could hope for. He is professional, dedicated, knowledgeable, and he cares about the customer. He definitely connects, and is a great front person for a great company. Thank you!
Hi! I want to write a review re: Rick Szucs at Douglas Auto Group in Summit. Rick has been an amazing service representative that i’ve had the absolute pleasure of working with for over 12 years! I’ve had a VW since 2000, and I have my vehicles serviced through Douglas Auto and Rick is my representative. Not only does he have an incredible sense of humor, he’s honest, kind, reliable and gets the job done. He understands that people work, and need to get their vehicles serviced in a timely manner, he does his best to serve and get the job done quickly but most of all effectively! …Rick is one of the main reasons I’m still a VW customer today.. I’d hate to leave him! Great job douglas motors on having Rick on your team!