Douglas VW has joined the elite ranks of the Volkswagen Customer First Club. The announcement was made on 1/19/12 and Douglas Volkswagen was the #1 NJ dealership and top ranked dealership is the immediate NYC metro area! Douglas is now the 13th highest ranked VW dealer in the nation in the complete Customer Experience, including all sales and service.
VOLKSWAGEN DEALERSHIP COMMUNICATION
January 19, 2012
To: Dealer Principals
Subject: 2011 Customer First Club Winners Volkswagen Sales Department
Congratulations to the inaugural members of the 2011 Customer First Club! This is a truly special honor as it’s our customers who determined the winners through their voices in the Customer Experience Survey. The winners listed on the attached page excelled in all aspects of the customer experience: new car, pre-owned and service. The exclusive number of members shows just how high the bar was set and what exceptional, Volkswagen Vow-like experiences have been provided by the inaugural members.
We know that we have just started our journey towards providing industry-leading customer satisfaction. Still, our Customer First Club winners have shown that with a 100% commitment by all members of the dealership team, marvelous results can be attained in a very short period of time. Again, congratulations to the 2011 Customer First Club members!
Sincerely,
Mark Barnes
VP Volkswagen Customer Experience